Customer Care Executive (Inbound)
Answers all phone calls coming into the department as well communication via mails.
Troubleshoots/ resolves client problems and concerns
Manage customer complaints
Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred.
Gives appropriate information and responds to questions on testing or specimen requirements.
Follow procedures and departmental processes.
Tracks and explain problem orders
Follow up with customer calls where necessary.
Help customer explain new plans and pitch packages/ tests and take request for home collection bookings
Ability to work regularly scheduled shift where lunches and breaks are scheduled.
Other duties as assigned.
Candidate can communicate well in Hindi and English.Must be able to read and write English for mails communication.
B.A./Any Graduate / B.Com/ M.Com
- Experience 1-3 years
Diagnostics / Healthcare / Hospitals
- Functional Area:
Sales & Marketing
- Role Category:
FOR Sahi Test Results
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