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PathKind Labs

Customer Care Executive (Inbound)

  • Answers all phone calls coming into the department as well communication via mails.
  • Troubleshoots/ resolves client problems and concerns
  • Manage customer complaints
  • Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred.
  • Gives appropriate information and responds to questions on testing or specimen requirements.
  • Follow procedures and departmental processes.
  • Tracks and explain problem orders
  • Follow up with customer calls where necessary.
  • Help customer explain new plans and pitch packages/ tests and take request for home collection bookings  
  • Ability to work regularly scheduled shift where lunches and breaks are scheduled.
  • Other duties as assigned.
  • MIS compilation

Communication:

Candidate can communicate well in Hindi and English.Must be able to read and write English for mails communication.

  • Education: B.A./Any Graduate / B.Com/ M.Com
  • Experience 1-3 years
  • Industry: Diagnostics / Healthcare / Hospitals
  • Functional Area: Sales & Marketing
  • Role Category: Medical Professional
  • Role: Sales/Business Development
  • Keyskills: Customer Service/Feedback/Support
 
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