? Person will be taking Inbound calls attending and resolving the customer and channel partner queries.
? Job also entails, making outbound calls to collect customer feedback, Details confirmation and information sharing with our channel partner team and end user customers. Also calling customers to convert the leads into customers for our various test packages
Ensure accession and processing of samples and reporting of liable results on sample received, in an error free and timely manner within the stipulated turnaround time.
Ensure staff adherence to HR and company policies and guidelines like, confidentiality, discipline and conduct, dress code etc.
Monitor all work performed in the laboratory to ensure reliable data is being generated.